Thank you for purchasing mobile applications from Convergeray.com. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
Due to the nature of digital products, such as mobile applications, our refund policy is as follows:
- Initial Evaluation Period: We offer a 14-day evaluation period for all our mobile applications. During this period, you are encouraged to thoroughly evaluate the application to ensure it meets your needs.
- Refund Request: If, within the 14-day evaluation period, you determine that the application does not meet your requirements, you may request a full refund.
- Post-Evaluation Period: Refund requests made after the 14-day evaluation period will be considered on a case-by-case basis, at our sole discretion.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your purchase details, including the application name, purchase date, and reason for the refund request.
- Provide Information: Include any relevant information that supports your refund request, such as specific issues you encountered with the application.
- Response Time: We will review your request and respond within 5 business days.
3. Refund Process
If your refund request is approved, we will process the refund as follows:
- Refund Method: The refund will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
- Application Deactivation: Upon receiving the refund, you are required to uninstall and cease using the mobile application.
4. Non-Refundable Items
The following items are non-refundable:
- Custom Development: Fees for custom development or modification of mobile applications are non-refundable.
- Support Services: Fees for support services, training, or consulting are non-refundable once the services have been rendered.
- Third-Party Integrations: Costs associated with third-party integrations or services are non-refundable.
5. Exceptional Circumstances
In exceptional circumstances, such as a critical defect in the application that prevents its use, we may offer a refund or an alternative solution, such as a replacement application or a credit towards future purchases. These situations will be evaluated on a case-by-case basis.
6. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at: [email protected]
7. Policy Updates
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update. It is your responsibility to review this policy periodically for any changes.
8. Fair Use
We reserve the right to refuse a refund if we believe the refund request is abusive or violates our fair use policy. This includes, but is not limited to, repeated refund requests for similar reasons or attempts to exploit our refund policy.
